all vehicles · every Grand Cherokee year · method

Jeep Grand Cherokee 2015

Safety complaints filed by owners in the first three years, per 1,000 sold.

2.05 per 1,000

2.1 times this nameplate’s own median · from 389 complaints filed in the first three years, of 1364 ever. 95% lower bound 1.84.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.98	72
2009	0.27	17
2010	0.24	16
2011	1.57	167
2012	2.00	283
2013	1.71	282
2014	4.62	828
2015	2.05	389
2016	0.49	101
2017	0.53	119
2018	0.72	168
2019	0.33	78
2020	0.28	64
2021	0.99	236
2022	0.79	192
2023	1.83	429

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Power Train 353 complaints

shifter	100	28%
rolled	53	15%
police	38	11%
backwards	34	10%
police report	33	9%
electronic	33	9%

Seats 315 complaints

headrest	245	77%
deployed	159	50%
headrest deployed	82	26%
active headrest	43	14%
passenger headrest	41	13%
headrest popped	31	10%

Engine 204 complaints

diesel	27	13%
cooler	18	9%
ticking	17	9%
recall repair	15	8%
fca	13	7%
ecodiesel	12	6%

When it breaks

42% of reported failures happened before 30,000 miles (median 40,000 miles, from 822 complaints that recorded one).

No clear early or late pattern.

What NHTSA did

8 investigations covering this model year, 3 of which list a recall campaign. Owners had filed 178 complaints about this component over roughly 23 months before an investigation opened.

Vehicle rollaway, engine on

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10664189 · 10678947 · 10680708 · 10681977 · 10689937 · 10693060

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is verified against a published figure.