all vehicles · every Fusion year · method

Ford Fusion 2017

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.80 per 1,000

1.2 times this nameplate’s own median · from 190 complaints filed in the first three years, of 1199 ever. 95% lower bound 0.69.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.16	23
2009	0.20	33
2010	2.79	558
2011	2.38	557
2012	1.72	421
2013	1.04	278
2014	0.65	195
2015	0.46	139
2016	0.89	252
2017	0.80	190
2018	0.22	42
2019	0.31	52
2020	0.28	39

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Engine 404 complaints

coolant	254	63%
intrusion	95	24%
coolant intrusion	93	23%
diagnosed coolant	31	8%
due coolant	28	7%
ecoboost engine	28	7%

Power Train 335 complaints

cable	85	25%
bushing	82	24%
cable bushing	60	18%
shifter cable	60	18%
shift system	33	10%
system fault	29	9%

Electrical System 146 complaints

shift	17	12%
windows	16	11%
gear	16	11%
dead	14	10%
jump	13	9%
shifter	10	7%

When it breaks

19% of reported failures happened before 30,000 miles (median 70,000 miles, from 663 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

2 investigations covering this model year, 2 of which list a recall campaign.

Front Brake Jounce Hose Failures

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10894834 · 10904931 · 10911305 · 10926765 · 10927585 · 10940096

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.