all vehicles · every Fusion year · method

Ford Fusion 2014

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.65 per 1,000

1.0 times this nameplate’s own median · from 195 complaints filed in the first three years, of 1427 ever. 95% lower bound 0.56.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.16	23
2009	0.20	33
2010	2.79	558
2011	2.38	557
2012	1.72	421
2013	1.04	278
2014	0.65	195
2015	0.46	139
2016	0.89	252
2017	0.80	190
2018	0.22	42
2019	0.31	52
2020	0.28	39

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Steering 344 complaints

hill	44	13%
advancetrac	30	9%
bolts	29	8%
fault service	26	8%
service advancetrac	23	7%
service required	22	6%

Power Train 252 complaints

cable	59	23%
shifter	58	23%
campaign power	43	17%
bushing	38	15%
shifter cable	32	13%
gear shifter	26	10%

Engine 215 complaints

coolant	68	32%
overheating	20	9%
intrusion	16	8%
engine coolant	15	7%
coolant intrusion	15	7%
white	15	7%

When it breaks

17% of reported failures happened before 30,000 miles (median 72,715 miles, from 919 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

5 investigations covering this model year, 4 of which list a recall campaign. Owners had filed 99 complaints about this component over roughly 31 months before an investigation opened.

Desiccated Air Bag Inflator Rupture

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10550785 · 10552418 · 10554243 · 10558294 · 10558292 · 10559426

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.