Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Service Brakes 531 complaints
floor
248
46%
soft
127
24%
control unit
62
12%
hydraulic control
61
11%
hcu
48
9%
spongy
48
9%
Air Bags 359 complaints
recall
314
87%
takata
241
67%
takata recall
226
63%
recall notification
95
27%
parts recall
58
16%
parts become
37
10%
When it breaks
6% of reported failures happened before 30,000 miles (median 97,219 miles, from 624 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
4 investigations covering this model year, 2 of which list a recall campaign. Owners had filed 645 complaints about this component over roughly 92 months before an investigation opened.
Floor mat interference with accelerator
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.