all vehicles · every Outback year · method
Safety complaints filed by owners in the first three years, per 1,000 sold.
2.7 times this nameplate’s own median · from 553 complaints filed in the first three years, of 1035 ever. 95% lower bound 2.82.
The model year carries far more information than the badge, so this is the comparison that matters.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2008 | 0.56 | 25 | |
| 2009 | 0.30 | 15 | |
| 2010 | 1.37 | 102 | |
| 2011 | 1.15 | 113 | |
| 2012 | 0.36 | 40 | |
| 2013 | 0.75 | 88 | |
| 2014 | 0.51 | 66 | |
| 2015 | 1.51 | 220 | |
| 2016 | 0.86 | 145 | |
| 2017 | 1.03 | 192 | |
| 2018 | 2.20 | 405 | |
| 2019 | 3.07 | 553 | |
| 2020 | 4.30 | 720 | |
| 2021 | 1.46 | 225 | |
| 2022 | 2.62 | 396 | |
| 2023 | 0.52 | 81 |
Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
| battery | 280 | 76% | |
| drain | 60 | 16% | |
| drained | 52 | 14% | |
| dcm | 44 | 12% | |
| parasitic | 39 | 11% | |
| dead battery | 39 | 11% |
| windshield | 308 | 94% | |
| crack | 213 | 65% | |
| cracked | 172 | 53% | |
| windshield cracked | 105 | 32% | |
| windshields | 52 | 16% | |
| windshield replaced | 42 | 13% |
| windshield | 104 | 51% | |
| crack | 58 | 29% | |
| windshield cracked | 32 | 16% | |
| touch | 20 | 10% | |
| head unit | 17 | 9% | |
| stations | 16 | 8% |
Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
Example records behind this page:
11120782 · 11123359 · 11143129 · 11154177 · 11165488 · 11166434