Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Power Train 83 complaints
pump
26
31%
transmission pump
19
23%
van
17
21%
Seats 57 complaints
headrest
46
80%
deployed
43
75%
headrest deployed
22
39%
side headrest
14
25%
van
11
20%
When it breaks
18% of reported failures happened before 30,000 miles (median 69,069 miles, from 198 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
1 investigation covering this model year, 0 of which list a recall campaign.
Active Head Rest Inadvertent Deployment
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.