Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Electrical System 453 complaints
notification campaign
243
53%
unavailable
233
51%
reasonable
230
50%
exceeded reasonable
219
48%
reasonable amount
219
48%
air bags
208
46%
Air Bags 191 complaints
part
155
81%
electrical
153
80%
system
152
79%
electrical system
149
77%
bags electrical
139
72%
however part
120
62%
Engine 96 complaints
van
17
18%
When it breaks
15% of reported failures happened before 30,000 miles (median 75,000 miles, from 411 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
2 investigations covering this model year, 1 of which list a recall campaign. Owners had filed 46 complaints about this component over roughly 39 months before an investigation opened.
Totally Integrated Power Module Failure
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.