Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Electrical System 120 complaints
van
23
19%
start stop
16
14%
auxiliary
10
9%
Engine 96 complaints
van
17
18%
head gasket
15
16%
start stop
14
15%
Power Train 89 complaints
van
16
18%
safely
14
16%
shut down
10
12%
When it breaks
60% of reported failures happened before 30,000 miles (median 18,179 miles, from 95 complaints that recorded one).
Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.
What NHTSA did
2 investigations covering this model year, 1 of which list a recall campaign.
Transmission fault leading to loss of motive power
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.