all vehicles · every Ascent year · method
Safety complaints filed by owners in the first three years, per 1,000 sold.
3.5 times this nameplate’s own median · from 281 complaints filed in the first three years, of 442 ever. 95% lower bound 3.03.
The model year carries far more information than the badge, so this is the comparison that matters.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2019 | 3.43 | 281 | |
| 2020 | 3.20 | 239 | |
| 2021 | 0.97 | 62 | |
| 2022 | 0.60 | 37 | |
| 2023 | 0.56 | 35 |
Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
| battery | 133 | 83% | |
| battery died | 25 | 16% | |
| battery dead | 25 | 16% | |
| tailgate | 20 | 13% | |
| jump start | 19 | 12% | |
| drains | 18 | 11% |
| however part | 16 | 18% | |
| part recall | 15 | 17% | |
| tool confirms | 13 | 15% | |
| confirms | 13 | 15% | |
| tool | 13 | 15% | |
| confirms parts | 12 | 14% |
| windshield | 58 | 87% | |
| crack | 40 | 60% | |
| cracked | 28 | 43% | |
| small | 20 | 31% | |
| windshield cracked | 20 | 31% | |
| rock | 17 | 26% |
Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
Example records behind this page:
11118736 · 11119346 · 11139704 · 11140196 · 11143074 · 11165954