Mazda CX-5 2019

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.26 per 1,000

better than this nameplate’s own median · from 40 complaints filed in the first three years, of 270 ever. 95% lower bound 0.18.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2013	1.09	67
2014	1.48	132
2015	0.72	76
2016	1.67	187
2017	0.26	31
2018	0.45	62
2019	0.26	40
2020	0.20	30
2021	0.55	87
2022	0.19	30
2023	0.29	44

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Engine 131 complaints

cylinder head	84	64%
cracked cylinder	43	33%
head cracked	16	12%
hot exhaust	13	10%
casting	12	9%
non turbo	11	9%

Unknown Or Other 49 complaints

ghost	18	36%
infotainment	16	32%
infotainment system	13	26%
touch	12	25%
ghost touch	11	23%
settings	10	21%

When it breaks

65% of reported failures happened before 30,000 miles (median 17,000 miles, from 43 complaints that recorded one).

Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.

What NHTSA did

No NHTSA investigation covers this model year.

That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

11229960 · 11233424 · 11254773 · 11256392 · 11266484 · 11267650

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.