Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Structure 63 complaints
struts
16
25%
gate
15
24%
manually
13
21%
lift
13
21%
lift gate
11
18%
hold
11
18%
When it breaks
24% of reported failures happened before 30,000 miles (median 65,000 miles, from 160 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
2 investigations covering this model year, 1 of which list a recall campaign.
Stabilus Rear Liftgate Struts Failing
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.