all vehicles · every Terrain year · method
Safety complaints filed by owners in the first three years, per 1,000 sold.
better than this nameplate’s own median · from 17 complaints filed in the first three years, of 134 ever. 95% lower bound 0.10.
The model year carries far more information than the badge, so this is the comparison that matters.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2010 | 0.55 | 33 | |
| 2011 | 0.83 | 60 | |
| 2012 | 0.27 | 24 | |
| 2013 | 0.34 | 34 | |
| 2014 | 0.34 | 35 | |
| 2015 | 0.24 | 26 | |
| 2016 | 0.15 | 15 | |
| 2017 | 0.20 | 17 | |
| 2018 | 0.65 | 65 | |
| 2019 | 0.46 | 50 | |
| 2020 | 0.41 | 38 | |
| 2021 | 0.20 | 13 | |
| 2022 | 0.52 | 35 | |
| 2023 | 0.23 | 18 |
Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
| seal | 36 | 46% | |
| main seal | 29 | 37% | |
| rear main | 29 | 37% | |
| pcv | 16 | 21% |
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
Example records behind this page:
10954016 · 10959182 · 11000349 · 11056018 · 11064325 · 11076288