all vehicles · every Journey year · method

Dodge Journey 2009

Safety complaints filed by owners in the first three years, per 1,000 sold.

6.76 per 1,000

8.3 times this nameplate’s own median · from 341 complaints filed in the first three years, of 1590 ever. 95% lower bound 6.04.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2009	6.76	341
2010	2.79	143
2011	0.81	42
2012	0.89	60
2013	0.81	66
2014	1.66	147
2015	1.30	131
2016	0.75	81
2017	0.76	75
2018	0.81	74
2019	0.18	15
2020	0.09	5

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Electrical System 813 complaints

reasonable	264	32%
air bags	248	30%
bags	248	30%
exceeded reasonable	244	30%
however part	230	28%
bags electrical	225	28%

Service Brakes 372 complaints

rotors	233	61%
brakes rotors	80	21%
pads rotors	65	17%
chrysler	63	17%
front brakes	61	16%
rotors replaced	43	11%

Air Bags 286 complaints

campaign	209	72%
system	177	61%
electrical	176	61%
electrical system	173	60%
unavailable	158	55%
bags electrical	155	54%

When it breaks

27% of reported failures happened before 30,000 miles (median 62,000 miles, from 1114 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

4 investigations covering this model year, 1 of which list a recall campaign. Owners had filed 281 complaints about this component over roughly 53 months before an investigation opened.

Totally Integrated Power Module Failure

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10228553 · 10231205 · 10234262 · 10237302 · 10241061 · 10247399

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.